Shipping & returns

Last updated October 8, 2026

Every Lucky Bear Tap product is made to order with your name, art, and link. Here’s how ordering, shipping, and problems are handled.

How an order works

1. You order and pay through Stripe.
2. We email you a design proof showing your name, art, and link.
3. You approve it, or ask for changes. Nothing is printed until you approve it, and nothing ships until you approve it.
4. We make your order, confirm your link works, and ship it.

Until you approve your proof, nothing has been printed. If something’s off, reply to the proof email and we’ll fix it.

Shipping

• We ship within the United States.
• Standard Card and Secure Card usually ship in 5–7 days after you approve your proof.
• Review Stand, Phone Tag, and NFC Keychain usually ship in 7–10 days after you approve your proof. These are hand-checked before shipping, which takes a little longer.
• The Starter Bundle’s card and stand ship together.
• Orders placed through our crowdfunding page ship after the campaign closes on October 31, 2026. We publish production and shipping times once our suppliers confirm them.
• There’s no separate shipping charge at checkout.

Returns

Because each product is made to order with your name, art, and link, we can’t accept returns or exchanges for a change of mind once you’ve approved your proof.

If something’s wrong with your order

If your order arrives damaged, doesn’t match the proof you approved, or the NFC chip doesn’t work, email us within 30 days of delivery with your order details and a photo. We’ll replace it at no cost.

Phone compatibility

Most recent smartphones can read NFC tags, but not every phone does, and some have NFC switched off. We don’t promise it works with every phone, so please check your phone, and your customers’ phones, before you order. A printed QR code is included as a backup.

Contact

Email luckeybearcreations@gmail.com with your order details and we’ll take it from there.